Grievance Redressal Policy
We are committed to resolving all grievances fairly and transparently within 30 days
Resolution Commitment: All grievances will be acknowledged within 48 hours and resolved within 30 working days. If you are not satisfied with the resolution, you may escalate to our senior management.
Grievance Officer
| Name | Grievance Officer |
| Designation | Grievance Redressal Officer |
| grievance@loanandbanking.in | |
| Response Time | Within 48 hours of receiving the grievance |
| Resolution Time | Within 30 working days |
| Working Hours | Monday to Friday, 10:00 AM – 6:00 PM IST |
How to Submit a Grievance
1
Email Submission (Preferred)
Send a detailed email to grievance@loanandbanking.in with your full name, contact number, registered email, issue description, and relevant screenshots or documents.
2
Contact Form
Use our Contact Us page and select "Grievance" as the subject. Include all relevant details for faster resolution.
3
Escalation
If unresolved within 30 days, you may escalate to admin@otal.in with your original grievance reference number.
Types of Grievances We Handle
- Incorrect financial information or calculator results
- Data privacy or personal information concerns
- Subscription or payment related issues
- Account access or security issues
- Misleading content or information complaints
- Technical issues affecting user experience
- Any other service-related grievances
Resolution Timeline
48 hrs
Acknowledgement
7 days
Simple Issues
30 days
Complex Matters
Fair Practices Code
Loan and Banking is committed to:
- Providing accurate, unbiased financial information for educational purposes
- Maintaining user data privacy in accordance with applicable laws
- Not sharing user information with third parties without explicit consent
- Transparent disclosure of any affiliate relationships
- Prompt resolution of user complaints without discrimination
- Regular review and update of information to maintain accuracy
Important: Loan and Banking is an information platform and does not provide regulated financial advisory services. The information provided is for educational purposes only. Please consult a SEBI-registered advisor or bank representative for personalized financial advice.